Personnel Policies, Procedures and Handbooks

Human Resources Services, Inc. regularly writes detailed personnel policies and personnel handbooks for cities and towns. These policies provide management and employees with a ready reference and detailed information regarding all personnel and employment administration aspects. HRS ensures that polices and procedures are written to reflect the most current local, state, and federal laws. Understanding the application and implications of such policies can be complex, so HRS also provides custom training workshops in any specific policy area.

We will walk you through the steps to create a custom personnel policy/handbook for your municipality.  It's important to also ensure that your employees understand that it is their responsibility to read and understand the employee policy/handbook.  The policy/handbook manual should assure good management and fair treatment of all employees. 

Typically a comprehensive policy manual will include the following broad categories:

  • Introduction about the Organization
  • Employment Status and Records
  • Employee Benefit Programs
  • Compensation Programs
  • Classification Plans
  • Payroll and Timekeeping
  • Anti-Discrimination and Harassment
  • Work Conditions and Hours
  • Leaves of Absence
  • Employee Conduct and Disciplinary Actions
  • IT and Social Media Policies
  • Health and Safety
  • State specific policies on Massachusetts or other States
  • Federal required policies


Human Resources Services, Inc.

Sandy Stapczynski, President
9 Bartlet Street, Suite 186
Andover, Massachusetts 01810

Phone: 978-474-0200
Fax: 978-475-7925
Cell: 978-430-2061

Human Resources Services, Inc.

We provide specialized technical assistance and consultancy services to cities and towns in current, emerging and changing issues in human resources and municipal operations. As your strategic partner, we deliver the consulting services, analyses and tools to help develop the personnel plans, policies, processes, management and organizational systems required.