Staffing and Utilization Studies
Although there are seldom quick fixes that can improve a local government’s organization and service delivery, a well-managed staffing and utilization study can help identify deficiencies in staffing, organization, and technology and suggest improvements that can be implemented within the constraints of local resources. Staffing and utilization studies examine “what the organization does, how much it does, how well it does it, how its workload has changed over time, and how these things compare with the organization’s performance expectations.” The process often studies the structure, staffing, employee workload, resource requirements and consumption, and the use of technology within the various levels of government.
A local government that commissions a staffing and utilization study should be prepared for an in-depth examination and analysis of its functions and processes.
(See Stapczynski's detailed analysis on this subject in ICMA's IQ Report, Volume 36/Number 12, December 2004.) Excerpt from Report