Staffing and Utilization Studies

Although there are seldom quick fixes that can improve a local government’s organization and service delivery, a well-managed staffing and utilization study can help identify deficiencies in staffing, organization, and technology and suggest improvements that can be implemented within the constraints of local resources. Staffing and utilization studies examine “what the organization does, how much it does, how well it does it, how its workload has changed over time, and how these things compare with the organization’s performance expectations.” The process often studies the structure, staffing, employee workload, resource requirements and consumption, and the use of technology within the various levels of government.

A local government that commissions a staffing and utilization study should be prepared for an in-depth examination and analysis of its functions and processes.

 (See Stapczynski's detailed analysis on this subject in ICMA's IQ Report, Volume 36/Number 12, December 2004.) Excerpt from Report


Human Resources Services, Inc.

Sandy Stapczynski, President
9 Bartlet Street, Suite 186
Andover, Massachusetts 01810

Phone: 978-474-0200
Fax: 978-475-7925
Cell: 978-430-2061

Human Resources Services, Inc.

We provide specialized technical assistance and consultancy services to cities and towns in current, emerging and changing issues in human resources and municipal operations. As your strategic partner, we deliver the consulting services, analyses and tools to help develop the personnel plans, policies, processes, management and organizational systems required.